How we rank providers
Ranking is determined only by the criteria described on this page. There are no paid placements. Here are all three sort options available in search.
Nearest (default)
Sorts providers by straight-line distance from the location you searched (a city or your current position). The shortest distance comes first.
Cheapest
Sorts by the lowest minimum price within the selected service category. If no category is selected, the lowest price across the provider's whole price list is used.
Best rated
We use a Bayesian average, not the raw rating. A provider with a single 5-star review doesn't outrank one with 40 solid 4-star reviews. Every provider gets 5 "invisible" reviews rated 4.0 added before the average is computed, so a handful of reviews can't swing the rank on their own.
Provider responsiveness
If a provider has not answered 3 or more requests within 24 hours in the last 30 days (such a request closes automatically when the time runs out), the provider is shown up to 5 places lower within the sort order you selected. This rule applies from 1 October 2026. The provider returns to its usual place as soon as that number in the last 30 days drops below 3. No provider is hidden or removed from search because of this rule.
Where the ratings come from
Only a customer with a completed booking at that service may leave a rating. Every rating is tied to real, finished work. No anonymous impressions, no bought reviews.
- Only a completed booking unlocks a review; one booking = at most one review.
- We do not delete negative reviews. We remove them only if they break the law or our terms.
- A service may reply publicly to a review, but cannot edit or hide it.
- Ratings are not for sale. There is no paid rating boost and no paid position in the rating sort.
What does NOT affect ranking
- Paid placement doesn't exist in v1. No one can pay to rank higher in results.
- The searching customer's personal data has no effect on ordering.
- How long a provider has subscribed or used the platform has no effect on ordering.
This page is published in accordance with EU Regulation 2019/1150 (P2B) on ranking transparency for online platforms.